A Study on Employee Attrition and Retention Strategies in Healthcare Organizations: A Study with Reference to Bangalore City

Abstract

Medical staff turnover rates are turning into a serious problem for medical organisations, particularly urban metros that's an ever increasing need for qualified health care workers. Higher doctor, nurse, technician and administrative staff turnover rates affect the quality of service and satisfaction of patients, and are not very conducive to organizational performance. The current study is to find out the causes of employee turnover in Bangalore city hospitals of healthcare sector and also to discuss the success in terms of employee turnover in the hospitals of healthcare sector. The focus is on the different aspects of employee turnover that include job satisfaction, work life balance, organizational culture, leadership support, workplace stress, career progression and remuneration. Descriptive and Analytical research design was used for collecting primary data by using a pre designed questionnaire from the selected hospitals and healthcare institutions and secondary data by processing and collecting from reports and published literature. The findings show that the three most common factors among employees that contribute to work turnaround are the following: Lack of compensation, Work demands, and lack of opportunities for career growth and work stress. The research also indicated that programs and resources that facilitate employees in being at their best: leadership development training, giving services that exceed the market, providing learning opportunities, celebrating employee success, and valuing employee leadership are important for employee retention. With such study findings, there is an opportunity for healthcare organizations to improve employee satisfaction and ultimately overall job performance and sustainability by implementing effective retention strategies that will reduce workforce turnover.