Demographic Determinants of Satisfaction with Technology-Enabled Employee Benefits in Higher Education Institutions: An Empirical ChiSquare Analysis

Abstract

This research undertaking analyzes the socio-technical implications of the digital transformation in administrative areas of higher learning institutions. The methodology that the study will use is a quantitative cross-sectional approach (N = 500) which evaluates the degree to which demographic features influence the levels of employee contentment with automated administrative systems. Highly significant associations (p <.001) are found between technology acceptance and the age, gender, marital status, and existing institutional culture of the employees in Pearson Chi-square tests. Findings imply that without an equal adaptation of information technology, techno stress will increase and certain groups of people will be unequally marginalized. University decision-makers ought to avoid general digital requirements to promote the context-based, user-focused training programmes and creation of clear digital work-life boundaries as a way of promoting their operational efficacy.