DEVELOPING A SUSTAINABLE SMART CITY MODEL WITH INTEGRATED SUSTAINABILITY PERFORMANCE (ISP): THE MEDIATING ROLE OF INCLUSIVE JUSTICE AND TELEMEDICINE – A CASE STUDY OF MAKASSAR CITY, INDONESIA

Abstract

The rapid population growth and increasing global energy demand have prompted the need for more resilient urban infrastructure, with Smart City serving as the primary solution. Objectives: This study aims to develop a Smart City model integrated with Integrated Sustainability Performance (ISP), involving five key variables: economy, environment, governance, livability, and pandemic resilience. As an innovation, inclusive city indicators and telemedicine are incorporated to strengthen the city's sustainability and resilience. Methods: This study applies a sequential explanatory mixed-methods design, starting with a quantitative survey analyzed using PLS-SEM, followed by qualitative interviews and FGDs to explain and enrich the findings. Results: The results of the analysis show that the implementation of Smart City in Makassar positively impacts ISP, with Telemedicine and Inclusive Justice serving as significant mediators. Conclusions: This study contributes to the development of a measurable and applicable Smart City model to enhance urban sustainability and resilience.