Ritu Talwar and Savita P. Vaidya 2026. Impact of Artificial Intelligence (AI) on Service Quality and Customer Experience in the Banking Sector: An Empirical Study of National Capital Region (NCR), India. International Journal of Computer Information Systems and Industrial Management Applications. 18, 10s (Jul. 2026), 304–311. DOI:https://doi.org/10.70917/ijcisim-2026-3685.