PRAVEEN GUPTA; PRAJEET SHARMA. Simulation-Based Evaluation of AI-Assisted ITSM Systems: A Comparative Study of Service Performance and Operational Efficiency. International Journal of Computer Information Systems and Industrial Management Applications, [S. l.], v. 18, n. 3s, p. 641–655, 2026. DOI: 10.70917/ijcisim-2026-2386. Disponível em: https://cspub-ijcisim.org/index.php/ijcisim/article/view/2386. Acesso em: 7 jul. 2026.