HOUDA ZAIM; MOHAMMED RAMDANI; ADIL HADDI. E-CRM Success Factors as Determinants of Customer Satisfaction Rate in Retail Website. International Journal of Computer Information Systems and Industrial Management Applications, [S. l.], v. 12, p. 11, 2020. Disponível em: https://cspub-ijcisim.org/index.php/ijcisim/article/view/444. Acesso em: 23 oct. 2024.