MARÍA VICTORIA TAPIA PONCE; YINEIMA RODELO ARRIETA. REGULATORY COMPLIANCE AS A COMPETITIVE ADVANTAGE IN AUTOMOTIVE AFTER-SALES SERVICE: An Integrative Framework Based on Service Quality, Consumer Rights and Customer Satisfaction in Colombia. International Journal of Computer Information Systems and Industrial Management Applications, [S. l.], v. 18, n. 16s, p. 1039–1048, 2026. DOI: 10.70917/ijcisim-2026-4629. Disponível em: https://cspub-ijcisim.org/index.php/ijcisim/article/view/4629. Acesso em: 14 aug. 2026.