ANU ARORA. Establishing a Scalable and Healthy CMDB: A Governance Framework for Enterprise Configuration Management in ServiceNow. International Journal of Computer Information Systems and Industrial Management Applications, [S. l.], v. 18, n. 21s, p. 472–483, 2026. DOI: 10.70917/ijcisim-2026-5321. Disponível em: https://cspub-ijcisim.org/index.php/ijcisim/article/view/5321. Acesso em: 2 sep. 2026.