MANSI MANGLA; AKANCHHA SINGH; SUNIL KADYAN. Does Digital Customer Service Drive Satisfaction? Unpacking the SERVQUAL Model in Delhi NCR’s Banking Sector. International Journal of Computer Information Systems and Industrial Management Applications, [S. l.], v. 18, n. 2, p. 2293–2312, 2026. DOI: 10.70917/ijcisim-2026-5754. Disponível em: https://cspub-ijcisim.org/index.php/ijcisim/article/view/5754. Acesso em: 20 oct. 2026.