BHALCHANDRA SHIROLE. From Classical Ensembles to Agentic Intelligence: Modernizing Automated Incident Ticket Routing in Telecommunications. International Journal of Computer Information Systems and Industrial Management Applications, [S. l.], v. 18, n. 21s, p. 2007–2017, 2026. DOI: 10.70917/ijcisim-2026-5976. Disponível em: https://cspub-ijcisim.org/index.php/ijcisim/article/view/5976. Acesso em: 6 nov. 2026.