Phadke Nandakishor Dattatraya, and Bhuwan Chandra. 2026. “Assessing the Scalability and Cost-Effectiveness of Customer Relationship Management Automation Among Registered Small Enterprises in Maharashtra, India”. International Journal of Computer Information Systems and Industrial Management Applications 18 (18s):1274-87. https://doi.org/10.70917/ijcisim-2026-4975.