Bhargavi Kalicheti. “A Reference Architecture for Real-Time Conversational Telephony Intelligence in Regulated Healthcare Systems”. International Journal of Computer Information Systems and Industrial Management Applications 18, no. 4s (July 2, 2026): 975–983. Accessed July 2, 2026. https://cspub-ijcisim.org/index.php/ijcisim/article/view/2610.