Praveen Gupta, Prajeet Sharma. Simulation-Based Evaluation of AI-Assisted ITSM Systems: A Comparative Study of Service Performance and Operational Efficiency. IJCISIM [Internet]. 2026 Jun. 23 [cited 2026 Jul. 8];18(3s):641-55. Available from: https://cspub-ijcisim.org/index.php/ijcisim/article/view/2386