Process Management in the Academic Field: A Brief Literature Review

Abstract

Process management has grown significantly in the academic field, making it necessary to deepen the literature to identify its potential and limitations. In this regard, this study presents a systematic review based on the principles of the PRISMA method, focusing on process-based academic management in Higher Education Institutions (HEIs). The aim is to analyze how this approach contributes to optimizing the use of resources, integrating academic functions, and improving educational quality in a context marked by rapid technological evolution. The literature search was conducted in the Scopus database, using terms in English, Portuguese, and Spanish. A total of 251 works that met the search criteria were identified, of which 89 satisfied the defined inclusion and exclusion criteria. The findings show that process management helps overcome rigid departmental structures, promotes better coordination among departments, minimizes redundancies, and improves data-driven decision-making. It is concluded that process-based academic management emerges as an effective strategy to increase efficiency, traceability, and the responsiveness of HEIs.