An application of the ontology based GOAL-Framework in a higher education institution in Australia: A case study

Abstract

The aim of this paper is to investigate and develop a methodology to analyse organizational data in order to evaluate the level of the organizational goals achievement. In order to achieve this aim, we proposed a framework, named GOAL-Framework for the organizational goals based on an ontology. The framework utilizes the organizational goals ontology, including an approach to identify the organizational goals and associated measurement metrics. The case study is presented to explain in detail, along with a description as to how the framework is applied, implemented and evaluated in a higher education institution in Australia. The results show that the framework is effective and efficient in assisting the decision-making process to specify to what extent the organizational goals are achieved. The outcome demonstrates that the framework can be applied for analysis and decision-making based on the metrics presented in the dashboard to evaluate the level of the goals achievement.